Forum: Cricket Forum
Topic: Not able to add statistics...

We are new to this site and we already love it. Only hitch is we are not able to add the stats for individual players for each game. We have already created info for a game but whenever try to add the stats it gives following error. Please help….

“Status: 500 Internal Server Error Content-Type: text/html “

Forum: Feature Ideas & Requests
Topic: Document Folders

This is teamsnap’s greatest deficiency compared with other website platforms. Every team wants to post photos and putting them in folders is often essential. I hope you’ll add it soon.

Forum: Feature Ideas & Requests
Topic: "Remember Me" on Login Page

I agree entirely—the lack of this feature is a major barrier to many users.

Forum: Feature Ideas & Requests
Topic: Have an idea? Let us know!

One Suggestion or perhaps an observation.

I notice that when a team member sends a “Group” message to everyone, often a recipient responds directly to the sender’s email address rather than clicking on the link at the bottom of the email and therefore only the sender gets the response and it doesn’t make it to any of the other team members or to the messages area of the Team Snap site.

Additionally, it seems that if the recipient of a “Group” message does respond via the link the response dies on the message page and isn’t broadcast to all of the original recipients of the first message.

Since all of the original recipients emails are concealed then there is no way to have a dialogue amongst team members which would be quite a useful function for decision making and information dissemination as well as “asked & answered” polling amongst team members.

Great Site!

Jason Fitzgerald

Forum: Troubleshooting & Bug Reports
Topic: Don't show past events/no scheduled events

I had the “Hide Past Events” box checked in the Schedule and we passed our last game. The system thought we never had any games scheduled and the menu for “create a first game or event” showed up. I was able to create a future event to show that check box again, then turn it off so all events showed. If you have events, even if you’re not displaying them, it should show something like “No future events” and tell the user to click the check box to display the past events and/or games instead of acting like none have ever been entered.

Thanks – the site is the best and I met with the coaches tonight and they said to tell you how awesome the site is and it made the season a lot more fun this year than in previous years.

Forum: Feature Ideas & Requests
Topic: Multiple Days of and Event

Can you exxpand the date feature to provide a date range? Presently it looks like all events and games have to happen on one day only, even if you make the duration 72hours. For Swim Teams to use this it will need multiple days.

dh

Forum: Troubleshooting & Bug Reports
Topic: Stat Leaders

We’ll check this out. Thanks!

Forum: Troubleshooting & Bug Reports
Topic: Map link glitch with apostrophes

Interesting, thanks! We’ll fix this!

Forum: Troubleshooting & Bug Reports
Topic: Account passwords appear to be insecure (not encrypted)

I can tell you that we will be implementing some, but not all, of these suggestions when we launch the paid service.

Thanks :)

Andrew

Forum: Feature Ideas & Requests
Topic: Email to sign ins and status report

Hi Gerry,

Thanks for the kind words. I will pass along your suggestions to our development team. They have quite a queue of great ideas being sent in from our users and are working hard to prioritize them.

Thanks again,
Traci @ TeamSnap

Forum: Feature Ideas & Requests
Topic: Document Folders

I agree with cludding, Need the ability to create different folders. Documents and Photos should be separate functions. Some of our parents don’t like kids uploading photos so it would be nice to limit access or be able to turn off access.

Forum: Feature Ideas & Requests
Topic: GAA & Save Percentage

Totals are computed automatically for any stat category, so simply create the stat categories and you should see them totaled at the bottom of the page. If it’s a computed stat, you should also see the computed totals.

Hope this helps.

Thanks!

Andrew @ TeamSnap
Lead Developer

Forum: Feature Ideas & Requests
Topic: Stat Groups

Yeah, we’re aware that this implementation isn’t perfect, and we’re working on making it work more like you describe.

Thanks!

Andrew @ TeamSnap
Lead Developer

Forum: Feature Ideas & Requests
Topic: Email messages; cancellations; attendance

Hi JMc,

Thanks for the feedback. Here are some answers.

1) We’re working on this, but want to make sure that it avoids spam.

2) Click on the “More options” button when creating or editing a game and you’ll see a button to mark the game as canceled.

3) We are working on making Availability more robust, including historical attendance.

Thanks!

Andrew @ TeamSnap
Lead Developer

Forum: Feature Ideas & Requests
Topic: Security

Only managers can use the Manager tab. Anyone who is not a manager doesn’t see or have access to this area or any of its features.

Only registered team members can access the site. Nobody from outside the team can access anything. And personal contact information can be made private by the players.

Thanks!

Andrew @ TeamSnap
Lead Developer

Forum: Troubleshooting & Bug Reports
Topic: Payments Received Error

I am also with Ed Benjamin’s team (Rockville Arsenal FC #8698 above). I did see the problem. Unfortunately, the problem no longer shows up, because it corrected itself when I unchecked everything and re-checked the 15. Thanks for looking into this!

Forum: Troubleshooting & Bug Reports
Topic: Payments Received Error

I have the same problem. The bottom of the page shows 16 of 18 having paid. But if I count the check marks there are 15 checked and 3 un-checked. This does not happen for all payments, just this particular one.

My team is a soccer team called “Rockville Arsenal FC”. I’m not sure where to find the team ID. If it’s the one in the URL my team ID is 8698.

Thanks!

Forum: Troubleshooting & Bug Reports
Topic: Stat Leaders

I had a player who only played in one game and he was at the top of a few stat categories. Since we have had almost 20 games now, I changed that player to a non-player to keep him off the leaderboards. When I did that he was removed, however I now see only the top 4 (rather than 5) in the categories that he was leading. Just thought I should report it.

Brad
Team #265

Forum: Troubleshooting & Bug Reports
Topic: editing email messages

Hi,

Can you send a message to our support email (support@teamsnap.com) with your team id (located in the URL).

Thanks,
Traci @ TeamSnap

Forum: Feature Ideas & Requests
Topic: room for additional cell phone #

Hi,

Thanks for the feedback. I will pass this along to our creative and development teams.

Thanks,
Traci @ TeamSnap

Forum: Feature Ideas & Requests
Topic: Document Folders

Hi,

Thanks for the great feedback. Folders are on our to-do list, but we are working through some other key features right now. I will pass along your other feedback to our development and creative teams.

Thanks!
Traci @ TeamSnap

Forum: Feature Ideas & Requests
Topic: Managing Multiple Teams

Hi,

Thanks for the feedback. We are looking at better ways to support multiple teams in the future. I will pass your thoughts along to our development team.

Thanks,
Traci @ TeamSnap

Forum: Feature Ideas & Requests
Topic: stats for parents

Hi,

Not at this time, but we do plan to allow for more public access in the future.

Thanks,
Traci @ TeamSnap

Forum: Feature Ideas & Requests
Topic: How about being able to email schedual

Hi Tina,

Each member can export the schedule to a calendar. You can find this export button on the Schedule tab. They could also print it out from the website too…or just log in to the site and look :-)

You can also set up email reminders and manager notifications for games and events under the Availability tab. Just click on the Availability Preferences button at the top of the page.

Thanks,
Traci @ TeamSnap

Forum: Feature Ideas & Requests
Topic: Availability, Payments and Messages

Hi Simon,

We do have these on our to-do list, but we are working through some other key features right now.

Good luck with the service. Let us know if you have any other questions.

Thanks!
Traci @ TeamSnap